Legal notice

WEBSITE AND ONLINE STORE TERMS & CONDITIONS

Last Updated: 10/06/2026

1. Introduction

This website is owned and operated by Studio Proper Pty Ltd ("Studio Proper", "we", "us", "our").

By accessing, browsing, or purchasing products through our website, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms, you should not use this website.

2. Company Information

Studio Proper Pty Ltd
ABN: 78 153 416 972
Address: 17 Gwynne St, Cremorne VIC 3121
Email: hello@studioproper.com

3. Website Use

You agree to use this website only for lawful purposes and in a manner that does not:

  • Infringe the rights of others;

  • Restrict or inhibit another user's use of the website;

  • Introduce viruses, malware or malicious code;

  • Attempt to gain unauthorised access to systems or data.

We reserve the right to suspend or terminate access to any user who breaches these Terms.

4. Product Information

We make reasonable efforts to ensure all product descriptions, specifications, images and pricing are accurate.

However:

  • Product images may differ slightly from actual products;

  • Colours may vary depending on display settings;

  • Specifications may change without notice where necessary for product improvements.

Any dimensions, weights or measurements are approximate unless expressly stated otherwise.

5. Pricing

All prices displayed are in Australian Dollars (AUD) unless otherwise stated.

Prices may include or exclude GST as indicated on the website.

We reserve the right to change pricing at any time without notice.

Pricing errors may occasionally occur. If an order is placed at an incorrect price, we reserve the right to cancel the order and provide a full refund.

6. Orders

An order submitted through our website constitutes an offer to purchase.

Orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse any order;

  • Limit quantities purchased;

  • Cancel orders where fraud, pricing errors or supply issues are identified.

An order confirmation email does not constitute acceptance of an order.

Acceptance occurs when goods are dispatched.

7. Payment

Payment must be received in full prior to dispatch unless otherwise agreed in writing.

We accept payment methods displayed at checkout.

You warrant that you are authorised to use the payment method provided.

8. Business Customers

Where products are purchased for commercial or business purposes:

  • The purchaser is responsible for ensuring suitability for its intended application;

  • Installation and deployment remain the responsibility of the customer unless otherwise agreed;

  • Any recommendations provided by Studio Proper are general in nature and do not constitute professional advice.

9. Shipping and Delivery

Delivery estimates are provided in good faith but are not guaranteed.

Studio Proper is not liable for delays caused by:

  • Shipping carriers;

  • Customs clearance;

  • Supply chain disruptions;

  • Events beyond our reasonable control.

Risk in products passes to the customer upon delivery.

Title remains with Studio Proper until full payment has been received.

10. International Orders

Customers are responsible for:

  • Import duties;

  • Taxes;

  • Customs fees;

  • Compliance with local regulations.

Studio Proper is not responsible for delays caused by customs authorities.

11. Returns and Refunds

Nothing in these Terms excludes rights available under the Australian Consumer Law.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to:

  • A replacement or refund for a major failure;

  • Compensation for any other reasonably foreseeable loss or damage;

  • Repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind

Unless otherwise required by law, Studio Proper is not required to provide refunds for change-of-mind purchases.

At our discretion, we may offer:

  • Store credit;

  • Exchange;

  • Return subject to restocking fees.

Returned items must generally be:

  • Unused;

  • In original packaging;

  • In resalable condition.

Custom-made, configured or special-order products are generally non-refundable except where required by law.

12. Pre-Orders and Backorders

Certain products may be offered on a pre-order or backorder basis.

Estimated availability dates are indicative only.

Customers acknowledge that delivery dates may change due to manufacturing or supply chain factors.

13. Warranty

Studio Proper products are covered by the warranty period specified for each product.

The warranty does not cover:

  • Normal wear and tear;

  • Misuse;

  • Accidental damage;

  • Unauthorised modifications;

  • Improper installation.

Warranty claims may require proof of purchase.

14. Intellectual Property

All content on this website, including:

  • Product designs;

  • Images;

  • Logos;

  • Graphics;

  • Text;

  • Videos;

  • Software;

  • Trademarks;

is owned by or licensed to Studio Proper.

No content may be copied, reproduced, distributed or used without prior written consent.

15. User Content

Where users submit reviews, comments or other content, they grant Studio Proper a non-exclusive, royalty-free, perpetual licence to use, reproduce and display such content.

We reserve the right to remove content we consider inappropriate, misleading or unlawful.

16. Limitation of Liability

To the maximum extent permitted by law:

Studio Proper excludes all warranties and representations not expressly stated in these Terms.

Studio Proper's liability is limited, at our option, to:

  • Repairing the goods;

  • Replacing the goods;

  • Supplying equivalent goods;

  • Refunding the purchase price.

We are not liable for:

  • Indirect loss;

  • Consequential loss;

  • Loss of profits;

  • Loss of revenue;

  • Loss of business opportunity.

17. Third-Party Links

This website may contain links to third-party websites.

Studio Proper does not endorse and is not responsible for the content, accuracy or privacy practices of third-party websites.

18. Privacy

Your use of this website is also governed by our Privacy Policy.

We collect, store and process personal information in accordance with applicable privacy laws.

19. Force Majeure

Studio Proper is not liable for failure or delay in performing obligations due to circumstances beyond our reasonable control, including:

  • Natural disasters;

  • Industrial disputes;

  • Government actions;

  • Supply chain disruptions;

  • Telecommunications failures.

20. Governing Law

These Terms and Conditions are governed by the laws of the State of Victoria, Australia.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

21. Changes to Terms

We reserve the right to amend these Terms at any time.

Updated Terms will be published on this website and become effective immediately upon publication.

Contact

Studio Proper Pty Ltd
Email: support@studioproper.com
Website: Studio Proper

For questions regarding these Terms and Conditions, please contact us using the details above.